Orange Egypt is one of the biggest mobile network providers in Egypt. They provide voice and data exchange services, as well as 4G, 3G, ADSL, and broadband internet.
More than 152,000 employees stand behind to serve more than 101 million customers.
Handling the Operations is always a challenge. Many systems, tools, and programs are used to run internal operations and customer service.
In addition to that, backup is powered by human intervention, and in the presence of the current lockdown status, it will be a hectic process.
In normal conditions, Orange faces a big cost of time, money, and human resources, so ICT Misr is positioned to have the solution.
ICT Misr implements Automic Automation from Broadcom, which helps the business to scale the IT operation down in one single platform, and derives more value from automation. It’s supposed to:
Automic Automation helped Orange to upgrade the employees’ efficiency plus productivity, and this was reflected in the quality of customer service. This solution: